- Will the project manager stay in touch during the job?
- Project managers Elson and Elden keep clients in the loop through texts, emails, and regular updates. One reviewer noted daily tidying and itemized issue updates on a one-month job.
- What happens if I find a defect after the job?
- One reviewer had rotten wood repaired at no charge after initial window work. However, two reviewers reported warranty disputes and poor responsiveness to defect claims, so clarify warranty terms in writing before work begins.
- Do they handle emergency water damage?
- Yes. They responded on Easter to a sump pump flood, brought a temporary pump, removed damaged materials same day, and set up drying fans and dehumidifiers. They also coordinated the rebuild with the client's insurance.