Caivan Magnolia Sales Gallery
Virginia, Gabe, and the design team earn consistent praise for patience and expertise during the purchase phase, making first-time buyers feel supported through selections and upgrades. However, severe gaps emerge after possession: foundation cracks go unrepaired, warranty claims are denied, landscaping stays incomplete for months, and defects like leaking doors appear post-warranty with no recourse. Reviewers report paying $750 for a single toilet and $4,000 for a fireplace that functions poorly due to poor layout planning. Materials are described as low-grade (particle board, laminate vanities that crack). Multiple owners cite spending years chasing warranty repairs and structural fixes, with one owner discovering two major defects within two months of taking over a 2021 build.
